Privacy Policy

1) Introduction

This Privacy Policy explains how Neutron Garments (“we”, “us”, “our”) collects, uses, discloses, and protects your personal information when you use our website and services.

2) What We Collect

• Identity & contact: name, phone number, email address (if provided), delivery address, billing address.
• Order details: items purchased, sizes, quantities, payment status, return/refund history.
• Technical data: IP address, browser type, device information, pages visited, referral URLs (via cookies/analytics).
• Customer support: messages, requests, feedback and related records.

3) How We Use Your Information

• To process orders, payments, deliveries, returns, and customer service requests.
• To communicate updates about your order, delivery, refunds, and policy changes.
• To improve our website, product offerings, and customer experience.
• To prevent fraud, abuse, and maintain security of our services.
• To comply with applicable legal and regulatory requirements.

4) Sharing & Disclosure

We may share necessary information with:

• Delivery/courier partners to complete shipments.
• Payment service providers to process transactions (we do not store full card details if processed by third parties).
• Service providers (hosting, analytics, customer support tools) to run our operations.
• Authorities when required by law or to protect rights, safety, and prevent wrongdoing.

We do not sell your personal information to third parties.

5) Cookies & Analytics

• Cookies help the Site function and improve usability (e.g., remembering preferences).
• We may use analytics to understand traffic and usage patterns.
• You can manage cookies through your browser settings (note: disabling cookies may affect Site features).

6) Data Retention

We keep personal information only as long as needed to fulfill the purposes described above, including compliance, dispute resolution, and enforcement.

7) Security

We take reasonable security measures to protect personal information. However, no online system is 100% secure, and you use the Site at your own risk.

8) Your Rights

• You may request access, correction, or updates to your personal information.
• You may request deletion where applicable (subject to legal/recordkeeping obligations).
• You may opt out of marketing communications (if any) via the instructions provided in messages.

9) Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before sharing information.

10) Contact Us

• Company Neutron Garments
• SSM No 003661318-W
• Contact person Muhammad Aidil Aiman Bin Ramli
• Phone +601121464301
• Address No. 30-1F, Jalan Setia Perdana BE U13/BE, Setia Alam, 40170, Shah Alam, Selangor