Delivery Policy
Company: Neutron Garments (SSM No: 003661318-W)
1) Processing Time
Orders are typically processed within 1–3 business days after payment confirmation (excluding weekends and public holidays). During peak periods, processing may take longer.
2) Delivery Time (Estimated)
- Within Malaysia: typically 2–7 business days after dispatch (depends on courier and destination).
- Delivery timelines are estimates and may vary due to courier delays, weather, or operational disruptions.
Important: Delivery times may be longer for remote areas and during festive seasons or sales events.
3) Shipping Fees
- Shipping fees (if applicable) are shown at checkout before payment is made.
- Promotions such as free shipping (if offered) apply only under stated conditions.
4) Courier & Tracking
- We may use third-party couriers to deliver your order.
- Tracking details may be provided when available (depending on courier service).
5) Address Accuracy
- Please ensure your name, phone number, and address are complete and accurate.
- If an order is returned due to incorrect address/contact details, reshipping costs may apply.
6) Failed Delivery / Returned Parcels
- If the courier is unable to deliver after multiple attempts, the parcel may be returned to us.
- We will contact you to arrange redelivery (additional fees may apply) or other solutions.
7) Damaged Parcels
- If your parcel arrives visibly damaged, take photos/videos before opening (if possible).
- Report the issue to us as soon as possible with supporting evidence.
8) Contact
- Contact person Muhammad Aidil Aiman Bin Ramli
- Phone +601121464301
- Website www.neutrongarments.com
- Company Address No. 30-1F, Jalan Setia Perdana BE U13/BE, Setia Alam, 40170, Shah Alam, Selangor